Below you’ll find a list of the most common questions that we receive from our players. We have made it as easy as possible for you to get started and to make your experience with Costa Games an enjoyable one! If your query is not answered below don’t hesitate to get in contact with our friendly customer service team. For contact details click here
Use the JOIN NOW link located in the top-right corner of our website page and create a new account, then enjoy exploring Sunny’s resort – and winning, of course! Alternatively, click here to register your new account right away.
To get 5 Free Spins for Signing up, simply fill in your Card details when completing the Sign-up form.
You do NOT have to make a deposit transaction – just inputting payment details will get you FREE PLAY!
Your Free Spins will be credited automatically within 5 minutes of signing up! There’s nothing like starting with a guaranteed win.
You’ll get 100 Free Spins for your 1st deposit – and the first batch of 10 Free Spins will be added to your account within 5 minutes of becoming a funded player!
Every 3 days for the next 27 days you’ll be credited with another batch of 10 Free Spins, all the way to 100! These free spins will be credited daily by 9am GMT.
Log in every day to use your Free Spins or you will lose them! Web Free Spins expire if not used by midnight on the day that they are credited, mobile Free Spins expire the following day at midnight. Use the full 100 Free Spins and you can win up to £100 real cash!
Once logged in, look for the FREE SPINS button located at the top-right of the webpage, next to HELP and DEPOSIT.
Here you can see all relevant information about your Free Spins!
You’ll find the LOG IN button at the far right of the website, simply click the button and enter your account details to get spinning and winning.
Don’t panic, simply click on the Forgotten your password? blue link, enter your email address that you signed up with, and we’ll send your details over right away.
Wherever you see the bright green box with DEPOSIT or DEPOSIT NOW, simply click on it. This will then take you to the cashier where you can add funds to your account. The DEPOSIT green button is always present at the top right of the website next to MY ACCOUNT. The minimum deposit accepted is £5.
You can withdraw funds in the cashier (the same place where you can make deposits). Your withdrawal request will be processed within 48 hours. You can also cancel a withdrawal request at any time within the 48 hour period.
Your deposits and withdraws will be listed as CASSAVA ENTERPRISE on your bank statement.
You’ll start earning chips as soon as you start playing on Costa Games – every £1 you wager (real cash only) will earn you 1 chip!
Use your chips in the VIP Store and trade them in for loads of rewards! Depending on your VIP level you can get Free Spins, Deposit Bonuses, Bonus Cash, Real Cash, Gadgets & Products! For more info on the VIP Store click here
In line with industry-wide fair gaming practices, every game outcome is completely independent. The odds of getting any outcome do not change based on your previous outcomes, your bets, the amount you are spending, the time of day, the day of the week or any promotion you are taking part in.
The expected RTPs are calculated from a very high volume of spins or bets from thousands of players over the long term. Online slots have an average RTP of around 96%, much higher than an average land based slot.
You can see all of your welcome bonuses here. You will also be offered bonuses and promotions to give you even more value for money and to let you play for longer. You can find all live promotions here. We will also, from time to time send you exclusive offers via email – these offers get steadily bigger the more you play with us!
Promotions often include wagering requirements. Wagering requirements involve the player wagering a multiple of their bonus win before they can withdraw the winnings. For example, 10 x wagering on a £5 bonus would require the player to wager £50 before being able to withdraw their winnings from the bonus. Players often mistake wagering and believe that it is the same as how much they have spent with their own money, this is not the case as winnings contribute to wagering requirements. For example, you can play with £1 of your own money and wager £1,000s if you continue to win. Not bad aye? Especially when you get chips for every £1 wagered too!
Absolutely, we take our players' security very seriously, using the latest encryption technologies to ensure that your banking and personal details are completely protected. This means that before any sensitive data is sent over the internet, it is encrypted so that no third party can ever gain access to your confidential details.
Absolutely not. Costa Games will never pass your details on to any third parties.
To understand how certain wins are determined or how bonus rounds are triggered you should view the ‘Pay Table’ from each game. This will also tell you how much each symbol on the reels is worth.